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How It Works

IN STORE 

  1. Call us or visit us in store

All our repairs are done on site by in house technicians. You can either call us and speak to a member of the team, for a quote, advice, anything you might need on 01270848554  OR you can visit us in store and speak to a member of the team face to face. 

  1. Diagnosis and quote

We can provide a free initial check to determine issues with your device, if the device needs further tests then it gets booked into our system and assigned a technician, and we will advise you further once we’ve diagnosed your device.

  1. Same day repair 

We can fix most devices the same day for your convenience, we have a large range of parts in stock and a fast turn around time so you’re not without your device for longer than necessary. 

  1. Portal access and live chat system 

When you book a device into our system, you receive access to our repair portal, here you can see the progress of your repair and live chat with the technician assigned to your repair. This same live chat can also be done over text message and email for easy access. 

 

BY POST 

  1. Choose your repair service

Select your device make and model from the left and choose your repair. Once found please add this to the cart and then click checkout to enter customer details. If you cannot find your repair or need any help please call on 01270 848554 and we can assist you.

  1. Complete payment securely online

Once your details are entered click the pay now button to take you to our secure PayPal account. Once your payment is made you will then receive a confirmation email and a printable order number.

  1. Post your device to us for repair

When sending your device please remove your sim card and package the device securely. We only need the device itself, no boxes or wires required. Don't forget to include your order number. We recommend you send your device by Royal Mail Special or Recorded Delivery. This way you can track your device to us and have proof that we have received it.

Please note we only cover the return postage, We send all devices back to you using Royal Mail Special Delivery (Return post is fully included in your repair cost)

Please send your device with your order number and passcode (or remove it before sending) to :

Repair World Direct

109a Nantwich Road

Crewe

Cheshire

CW2 6BA

 

  1. We repair and test your device

Once your device is received we will email you to confirm receipt, our specialists will complete the repair and test your device. You will receive an email to confirm the device is repaired and another to let you know it’s packed and ready to be sent back to you.

  1. We return it back to you

We return all devices via Royal Mail Special Delivery, your tracking will be added to your order, if you have any questions regarding the service, please call 01270 848554.